Welcome. We provide Vet Approved products
Last Updated: 21 February 2026
Toltrazuril Shop is committed to fast, secure, and reliable order fulfillment. Please review our shipping and return policies carefully before placing your order.
We process most orders within 1 business day of the order being placed.
Orders placed before 3:00 PM Eastern Standard Time (EST) are shipped the same business day. Orders placed after 3:00 PM EST will ship the following business day.
Orders received during American National Holidays will ship on the next business day.
For Standard Priority Shipping, please allow 2 to 3 business days for delivery.
Delivery times may vary depending on your location and carrier performance.
Shipping times are estimates and are not guaranteed.
UPS Two-Day, Three-Day, and Ground services do not guarantee Saturday delivery unless Saturday delivery is specifically requested. Saturday delivery incurs an additional fee.
Saturday delivery is available upon request and at an additional cost.
Toltrazuril Shop does not offer emergency or guaranteed expedited services. Delays caused by shipping carriers are outside of our control and are not eligible for refunds.
We offer a 30-day return and refund policy from the date of delivery.
We accept returns or issue refunds under the following circumstances:
If your item arrives damaged or defective, we will provide a full refund or replacement at no additional cost.
If you receive a product different from what you ordered, you may request a replacement or full refund.
Products that have been opened or slightly used but remain in good condition (no excessive wear, missing parts, or damage) may be returned within 30 days of delivery.
The customer is responsible for return shipping labels in this case.
Products in original, unopened packaging may be returned within 30 days only if the incorrect item was delivered.
Unopened items ordered incorrectly by the customer (wrong size, product type, or quantity) are not eligible for refund or exchange.
If an exchange is authorized for a damaged or incorrect product and the replacement is unavailable, a full refund will be issued.
If a package is returned due to an incorrect shipping address provided by the customer:
Please review your order carefully before completing your purchase.
Toltrazuril Shop is not responsible for reshipping items ordered incorrectly. Customers are responsible for confirming all items in their cart before checkout.
Returns and refunds will NOT be approved under the following circumstances:
If you simply decide you no longer want the item.
Products cannot be returned because they are no longer needed.
Incorrect selections during checkout (wrong size, type, or quantity).
Errors such as:
These are not eligible for refund or free reshipment.
To initiate a return, contact our customer support within 30 days of delivery:
📧 Email: [email protected]
📞 Phone: (336) 600-2033
You will be required to provide:
If your product arrives damaged:
If you receive the wrong item:
Please email your order number and photos of the issue. In some cases, you may need to contact the shipping carrier to file an insurance claim.
If your order is returned due to:
A 25% restocking fee will apply. Shipping fees are non-refundable.
Please double-check your shipping address and ensure availability to receive your package.
Orders may be canceled for a full refund before processing begins.
Once the order has been processed or a shipping label has been created, a $25 restocking fee will be deducted from the refund.
We offer exchanges for incorrect or damaged products.
If the requested exchange item is unavailable, a full refund will be issued.
Customers are responsible for return shipping costs unless:
If you have any questions regarding this policy, please contact:
📧 [email protected]
📞 (336) 600-2033