FAQ

We offer UPS Two-Day, Three-Day, and Ground shipping. These services operate on business days only and do not guarantee Saturday delivery unless specifically requested (additional charges apply). We do not offer Sunday delivery.

Yes! Orders received by 3 PM Eastern Standard Time (EST) will ship out the same day. Orders placed after 3 PM will ship the next business day.

Our refund and re-shipment policy is valid for 15 days from the date of purchase. After 15 days, we can no longer offer a refund or re-shipment.

We apply restocking fees in certain situations:

• Cancellation Before Shipment: $25 restocking fee if you cancel after processing but before shipment
• Returned Orders Due to Non-Delivery: 25% restocking fee if your order is returned due to incorrect address, failure to pick up, or refusal of delivery

If you receive the wrong item or if your product is damaged during shipping, please contact us immediately at [email protected]. We will either provide a refund or send a replacement to your satisfaction.

Please follow these steps:

1. Contact us immediately at [email protected] with your order number
2. Include photos of the damaged item, invoice, and package label
3. You may need to contact the carrier and file a damage claim
4. Include your claim number in your email to help speed up the process

No, reshipments and refunds are not valid for items that were gifted or won through any contest or promotion. These items are not eligible for refunds or re-shipments under our policy.

You can contact us via email [email protected] or live chat (11am-7pm, Sunday off) or via contact number given at top of the website.
When contacting support, please include:

• Your order number
• Clear description of the issue
• Photos (if applicable for damaged items)
• Any relevant claim numbers from carriers