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We are committed to fast fulfillment and process most orders within 1 business day of the order being placed.
For Standard Priority Shipping, please allow 2 to 3 business days for delivery. Delivery times may vary based on your location.
Orders placed by 3 PM Eastern Standard Time (EST) will be shipped the same day. Orders placed after 3 PM EST will be shipped the next business day.
Orders received during American National Holidays will be shipped on the next business day.
UPS Two-Day, Three-Day, and Ground services do not guarantee Saturday delivery unless explicitly requested. Saturday delivery requests incur an additional fee.
All orders must be paid in full before shipment. The buyer is responsible for all shipping costs.
Please note that shipping times are not guaranteed, and we cannot offer refunds for delays caused by the shipping carrier.
Saturday delivery is available upon request and requires an additional fee.
We do not offer expedited or emergency shipping services.
Shipping delays caused by carriers (UPS or other services) are not eligible for refunds.
We offer a 30-day return and refund policy on all orders.
Damaged or Defective Products:
If an item arrives damaged or defective, we will offer a full refund or replacement at no additional cost.
Incorrect Item Received:
If you receive an item different from what you ordered, you may request a refund or replacement.
Slightly Used Products (in Good Condition):
Products that have been opened or slightly used but remain in good condition (no excessive wear, damage, or missing parts) may be returned within 30 days of delivery.
(Customers are responsible for managing the return label.)
Unopened, New Products:
Items still in their original, unopened packaging may be returned within 30 days of delivery, only if the correct item was ordered.
Returns for unopened items ordered incorrectly by the customer (such as wrong size, product type, or quantity) are not eligible for refund or exchange.
Pre-Approved Exchanges:
If an exchange is authorized for a wrong or damaged product and the replacement item is unavailable, a full refund will be issued instead.
Change of Mind:
Returns are not accepted if you simply no longer want the item after purchase.
No Longer Needed:
Products cannot be returned because they are no longer needed or were purchased unnecessarily.
Customer Ordering Errors:
Refunds or returns will not be approved for incorrect selections made during checkout, such as wrong size, type, or quantity.
Customer Mistakes:
If an issue occurred due to customer input (for example, wrong shipping address or duplicate order), it will not qualify for refunds or free reshipment.
Contact our customer support at [email protected] or call (336) 600-2033 within 30 days of receiving your product.
You will be asked to provide proof of purchase and a photo of the item’s condition (for slightly used products).
If you receive a damaged item, we will issue a full refund for the damaged item(s) or provide a replacement at no additional cost.
If you receive the wrong item, we will offer a full refund or replacement according to your preference.
For wrong or damaged goods, please email us with your order number and photos of the item in question.
You may also need to contact the carrier to file a claim for insurance purposes.
Non-Delivery Restocking Fee:
If your order is returned due to an incorrect address, failure to pick up the package, or refusal of delivery, a 25% restocking fee will apply. Shipping fees will not be refunded.
Please double-check your shipping address and ensure availability to receive your package to avoid these fees.
Orders can be canceled before processing for a full refund.
Once the order has been processed or shipping labels have been created, a $25 restocking fee will be deducted from the refund.
We offer exchanges for wrong or damaged products.
If the replacement item is unavailable, a full refund will be issued instead.
Customers are responsible for return shipping costs unless the item is defective or the incorrect item was sent.
If your order is returned due to an incorrect address or refusal of delivery, a 25% restocking fee will apply, and shipping fees will not be refunded.
Please make sure your shipping details are correct before finalizing your order.
Our policy is valid for 30 days from the date of delivery.
To ensure a smooth return and refund process, please keep the original packaging and all accompanying materials.
Items that are excessively worn, damaged, or missing components will not be accepted for return or refund.
If you have any questions or concerns regarding our return policy, please reach out to our support team at [email protected] or call (336) 600-2033.